I just purchased tickets for Jimmy Eat World. For about 5 minutes now, the screen has said:<P>Please be patient, your transaction is being processed.<P>Once your order has been completed, we will email a confirmation to the email address you specified in the previous step. <P>So yeah, is this an early sign that something isn't going to work?
any problems with Tickets.Com?
Alright so 20 minutes after my first order failed to go through, I try my order again, and I find myself sitting here looking at a screen telling me to be patient, my order is being processed. This is beyond ridiculous.<P>Looks like I won't be going to this show. <p>[This message has been edited by stpmattb (edited 04-11-2002).]
According to the JEW site, those tickets are internet presale starting at 1:00 est. through Ticketmaster. So what are you talking about?
930 Club uses tickets.com NOT ticketmaster. Check whfs.com for the presale information that gets you nowhere.
<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by stpmattb:<BR><B>930 Club uses tickets.com NOT ticketmaster. Check whfs.com for the presale information that gets you nowhere.</B><HR></BLOCKQUOTE><P>Cool, worked fine for me. Thanks. <P>
Be careful stpmattb, that's exactly what happened to moi.<p>[This message has been edited by malimal (edited 04-11-2002).]
Gotten this error after trying once again on a different computer:<P>We're sorry - It seems that we are having some technical difficulty.<P>Please try back in a few minutes.<P>If you continue to experience difficulties, you may wish to send e-mail to webfeedback@tickets.com and include the name and date of this performance and the time(s) you received this message. <BR>
buying tickets through tickets.com is kinda like buying a scratch off ticket… sometimes you get lucky. i got the same technical error and decided it was best to register before trying to order again. which worked confirmation and all. <P>thanks stpmatt for the heads up on the tickets, should be an awesome show.<p>[This message has been edited by kosmo (edited 04-11-2002).]
<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by kosmo:<BR><B>i got the same technical error and decided it was best to register before trying to order again. which worked confirmation and all.</B><HR></BLOCKQUOTE><P>Been there, done that, no Jimmy Eat World tickets still.
Tkx for the suggestion. I registered and got my tix in a minute!
Good morning Seth. Still looking forward to hearing from you regarding tonight's show and a solution to the Tickets.com mess.
and he's an attorney <BR>i wouldnt mess with him seth
srhnelson: Sorry I didn't comment on the problems with customer service at Tickets.com. I'll be the first to admit that this area needs improvement (however, as a company man in a public forum, I hope you'll forgive me if I am circumspect with my comments). I cannot even imagine what a thankless job that must be. However, if we are going to post a customer service e-mail address, than I agree completely that we need to provide good, knowledgable responses. That isn't happening, as you know. From my perspective, e-mails are being sent from customers of my clients (including 9:30 Club, Wolf Trap, and many others) to the customer service office in California, where there is little, if any, knowledge of these clients and their unique issues. Although I have many ideas on how to fix this, they are longer term solutions. Wolf Trap has solved this problem by having the Wolf Trap e-mail address on the Tickets.com website, where someone at Wolf Trap filters through the e-mails and sends me the Tickets.com specific issues. For the 9:30 Club, I would prefer that customer service issues either be posted under this topic or even under a new "Tickets.com Customer Service" topic, where simple issues, without the editorializing, can be posted (such as "did my order go through?" or "I haven't received my tickets-were they mailed?") type of questions can be posted (and reserve the complaints for this topic). I check the forum at least two to three times a week and can respond accordingly. If it's an issue I can't resolve, than I may know someone who can. So, that's my suggestion. In the meantime, I will work with the customer service office in California to be more responsive. What do you think?<BR> <BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by srhnelson:<BR><B>Tixx…You quote me in your reply but mention nothing about the extrememly rude customer service agent and lack of reply from emailed questions/concerns (which a few people have complained about). I think everyone can agree that computers sometimes crap out for no reason whatsoever, but Customer Service is the way to make up for that and Tickets.com hasn't shown me anything in regards to that. I'm glad that your server can handle lots of activity for different events…buy why should you be proud of it…that's what the site is SUPPOSED to do, right?!?!?</B><HR></BLOCKQUOTE><P>
Ah Seth, you disappoint me. One hour until doors open and not a peep. Why bother asking for my email and getting my hopes up that justice would be served. Hope I can score tix at the door.
<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by malimal:<BR><B>Ah Seth, you disappoint me. One hour until doors open and not a peep. Why bother asking for my email and getting my hopes up that justice would be served. Hope I can score tix at the door.</B><HR></BLOCKQUOTE><P>OK, I'm an asshole. I get up today and realize that I did not check the Forum yesterday. I normally do that in the morning at the kitchen table drinking coffee, but the iBook is in the shop. once I'm at my desk I just get too swamped. so, I totally forgot that this was time-sensitive.<P>I will get a hold of you and try to make this up somehow. really sorry.
No worries, I appreciate the post, but it all worked out in the end. A few of us came down and got tickets outside the Club. Really fun show. Todd can still rip it up, although he used to play for 3 hours plus on the Hill back in the day. Hope it is not another five years before they come back. Keep the great shows coming and be back soon.
This isn't so much a problem as a question of curiosity. I tried to get a ticket for tonight's show at Olssons, but they said they can't sell tickets on the same day as the show. However, I can get them through the tickets.com website. I'm wondering about the reasoning behind this policy.<P>Thanks
<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by ggw:<BR><B>I tried to get a ticket for tonight's show at Olssons, but they said they can't sell tickets on the same day as the show.</B><HR></BLOCKQUOTE><P>that's not anything I know about. which Olsson's was it?
<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally Posted by Seth Hurwitz<BR><B>that's not anything I know about. which Olsson's was it?</B><HR></BLOCKQUOTE><P>Arlington - Courthouse - 2111 Wilson Blvd.<P>
<BLOCKQUOTE><font size="1" face="Arial, Veranda">quote:</font><HR>Originally posted by ggw:<BR><B>This isn't so much a problem as a question of curiosity. I tried to get a ticket for tonight's show at Olssons, but they said they can't sell tickets on the same day as the show. However, I can get them through the tickets.com website. I'm wondering about the reasoning behind this policy.<P>Thanks</B><HR></BLOCKQUOTE><P>