Get rid of Ticketfly

fatskippy wrote:
Hopefully the Fillmore in Silver Spring opens ASAP.

Hopefully they will have a message board you can go hang out on too.

vansmack wrote:

fatskippy wrote:
Hopefully the Fillmore in Silver Spring opens ASAP.

Hopefully they will have a message board you can go hang out on too.

I know someone whose posted over 12,000 times wouldn't understand this, but most people don't hang out on message boards

fatskippy wrote:
Gave up what?  Ticketfly.com still loads as "pur03". 

You have to clear your cookies, history, whatever.  I cleared it all and this finally went away.  I got my tix through Yada's link, but this problem persisted long after the site was back up.  At this point this is an issue with your browser, not a server issue.  Very frustrating though.

fatskippy wrote:

vansmack wrote:

fatskippy wrote:
Hopefully the Fillmore in Silver Spring opens ASAP.

Hopefully they will have a message board you can go hang out on too.

I know someone whose posted over 12,000 times wouldn't understand this, but most people don't hang out on message boards

Oh, burn.

fatskippy, I sent you a personal message. Check your inbox.

fatskippy wrote:
Gave up what?  Ticketfly.com still loads as "pur03".  I did not look through the boards for a backdoor link.  Do you not see the lunacy in people needing to use a backdoor link they have to find on a message board for in order to buy tickets?  This isn't some secret show in someone's backyard, it is a major venue with a capacity of over 19,000.

fatskippy wrote:
No I was not able to get tickets because the site crashed.  I still can't get ticketfly to load.  Ultimately I don't care what company runs a venue, I just want to go see a concert as conveniently as possible.  I don't remember the ticket buying process for most concerts I have been to but I definitely remember Phish and now this one since no improvements to the system were made.  It is so incredibly stubborn to stick with something that isn't working and it is terrible customer service.  Oh and LOL @ MGMT being listed as a selling point for anything.

Well in my opinion Phish is the worst band ever so who cares what you think of MGMT.  And there were Phish tickets available the day of the show and Phish tickets well below list on Craigs List so you didn't get your Phish tickets the second it came out big deal.

DeathFromAbove1979 wrote:
Oh, burn.

That was good.  And I totally walked right into it…

Oh, and for all the bitching he's doing, he'll get tickets to the show, he'll pay face or below, yet we get nothgin for sitting through his exercise in venting.

These things always work out, which is why I've complained about not getting tickets exactly once in my life - the 2002 World Series.  Ended up being the greatest ticket story of all time.  Did I ever go back and apologize to TicketMaster?  No.

vansmack wrote:

DeathFromAbove1979 wrote:
Oh, burn.

That was good.  And I totally walked right into it…

You are aware in real life people don't walk on forums…

DeathFromAbove1979 wrote:
You are aware in real life people don't walk on forums…

Well, once I got bored walking on water I've had to find other ways to challenge myself.

There's nothing sarcastic about what I wrote.  The point isn't that people shouldn't be whining about not getting FREE tickets.  The point is that the Club and IMP should having a ticketing company that can handle the demand of their ticket sales so that their customers don't have to waste an hour of their day (workday or not) dealing with a really bad ticketing company.  Your and TFlyAmy's responses on the forums do not really solve this problem and just seem like an attempt to make the customers, who are also donating money to charity in this case, feel bad about complaining about a very frustrating situation.  How about explaining how TF is going to manage on Saturday when we have another chance?  Or how about explaining why more than 6 months into this new arrangement, TF still can't handle the demand?

If you had just wasted an hour of your life (which I did not, so I'm not bitching about not getting FREE tickets, just raising the point that TF failed when I tried for the few minutes I had free at 10am), I'm pretty sure you would be kinda pissed, too.

Shadrach wrote:
Your sarcasm doesn't answer my question.

MonkeyPants wrote:

Shadrach wrote:
Were you unable to secure your FREE tickets?

The system only sucks more because the tickets were free.  It doesn't work for high demand tickets that people pay lots of money for, either  ;)

Shadrach, I appreciate the help.  I am not worried about getting tickets to this festival, I will either get them tomorrow or off craigslist/stubhub.  What annoys me is the Phish sale was a disaster and obviously nothing has improved since then.  If you look at the other venues ticketfly supports, they are all significantly smaller than Merriweather.  Why then would ticketfly go through the expense of upgrading their servers to handle demand for a few shows per year at one venue?  They won't, it doesn't make sense financially because ultimately the tickets will sell anyway, even if we are initially wasting our time trying to refresh a broken site.  It is incredibly frustrating to know that any time a high demand show at Merriweather goes on sale, we will have to deal with this garbage.

I'd much rather wait 15-20 extra minutes for Yada to post a backdoor link or wait for the site to load properly than deal with Ticketmaster/Live Nation. Thank you 9:30 Club for keeping Ticketfly. I like them.

As a Pearl Jam fan club member, I'm used to a site crashing when tickets go on sale. It's really no big deal.

Thanks, serpent boy!

fatskippy wrote:
What annoys me is the Phish sale was a disaster and obviously nothing has improved since then.  If you look at the other venues ticketfly supports, they are all significantly smaller than Merriweather.  Why then would ticketfly go through the expense of upgrading their servers to handle demand for a few shows per year at one venue?  They won't, it doesn't make sense financially because ultimately the tickets will sell anyway, even if we are initially wasting our time trying to refresh a broken site.  

amidst all the noise that skippy brings, he brings at least this one good point. 

i certainly hope that TF is looking into a viable solution for these surges. 

SUGGESTION: have your engineers look into acquiring on-demand capacity.  IBM and amazon will sell it to you, i'm sure there are other vendors who will sell you bandwidth and processing power only when you need it.  it's pretty easy to pick out which onsales you'll need extra capacity for.

another potential option is to use virtual waiting rooms.  not ideal, but i'd rather see a controlled "sit tight, we'll get to you message" vs. a site that doesn't load.

there is an argument in favor of doing nothing, as skippy pointed out the tickets will sell anyways.  realize that it comes at the cost of customer goodwill. 

serpent wrote:
As a Pearl Jam fan club member, I'm used to a site crashing when tickets go on sale. It's really no big deal.

sure, but the thing about Ten Club is that there is no advantage in getting your order in first - it's all done by seniority. 

sweetcell wrote:
i certainly hope that TF is looking into a viable solution for these surges. 

SUGGESTION: have your engineers look into acquiring on-demand capacity.  IBM and amazon will sell it to you, i'm sure there are other vendors who will sell you bandwidth and processing power only when you need it.  it's pretty easy to pick out which onsales you'll need extra capacity for.

My hypothesis about the "crash" is that TF was setting up outsourced extra capacity just before the sale started. It may have required them to temporarily take down their site. Hiccups occur and it wasn't that long after 10 that it came back up. Once the sale began it worked very well.

I don't understand why the consumer should prefer Ticketfly to TIcketmater

The charges are very steep either way!

It would be one thing if it was "put with Ticketfly cause you save money.."

TF's fees for MPP shows are definitely lower than TM's.

TF's fees for 930 club shows are high/same as with tickets.com

if 930 uses Brown Paper Tickets, I'd be buying everything online…..

"We offer the lowest service fee in the industry (Never more than $1.99!) with no hidden costs. No credit card service fees, no "holiday" fees, and no print at home fees. Relax and enjoy your event."

MonkeyPants wrote:
There's nothing sarcastic about what I wrote.  The point isn't that people shouldn't be whining about not getting FREE tickets.  The point is that the Club and IMP should having a ticketing company that can handle the demand of their ticket sales so that their customers don't have to waste an hour of their day (workday or not) dealing with a really bad ticketing company.  Your and TFlyAmy's responses on the forums do not really solve this problem and just seem like an attempt to make the customers, who are also donating money to charity in this case, feel bad about complaining about a very frustrating situation.  How about explaining how TF is going to manage on Saturday when we have another chance?  Or how about explaining why more than 6 months into this new arrangement, TF still can't handle the demand?

If you had just wasted an hour of your life (which I did not, so I'm not bitching about not getting FREE tickets, just raising the point that TF failed when I tried for the few minutes I had free at 10am), I'm pretty sure you would be kinda pissed, too.

Shadrach wrote:
Your sarcasm doesn't answer my question.

MonkeyPants wrote:

Shadrach wrote:
Were you unable to secure your FREE tickets?

The system only sucks more because the tickets were free.  It doesn't work for high demand tickets that people pay lots of money for, either  ;)

I am sure there will be 125 dollar tickets available to get at your leisure.  If your time is so valuable you can go that route.  I am sure everyone knows the Ticketfly site had problems today.    I usually don't get tickets to merriweather online.. it is much cheaper just to go to mpp and get the tickets there. 

If you think that your points on here aren't being taken and considered and used for future reference then you clearly don't know how we operate. Obviously we try our very best to give the patrons of 9:30 and MPP the very best ticketing experience and customer service possible and when things don't go as smoothly as they should, haven't we always done what we can to make up for mistakes and do what's right by you folks? That being said there is a certain redundancy in these posts and frankly I believe that some of you are complaining just for the sake of complaining… I'm looking at you fatskippy!!!!

MonkeyPants wrote:
There's nothing sarcastic about what I wrote.  The point isn't that people shouldn't be whining about not getting FREE tickets.  The point is that the Club and IMP should having a ticketing company that can handle the demand of their ticket sales so that their customers don't have to waste an hour of their day (workday or not) dealing with a really bad ticketing company.  Your and TFlyAmy's responses on the forums do not really solve this problem and just seem like an attempt to make the customers, who are also donating money to charity in this case, feel bad about complaining about a very frustrating situation.  How about explaining how TF is going to manage on Saturday when we have another chance?  Or how about explaining why more than 6 months into this new arrangement, TF still can't handle the demand?

If you had just wasted an hour of your life (which I did not, so I'm not bitching about not getting FREE tickets, just raising the point that TF failed when I tried for the few minutes I had free at 10am), I'm pretty sure you would be kinda pissed, too.

Shadrach wrote:
Your sarcasm doesn't answer my question.

MonkeyPants wrote:

Shadrach wrote:
Were you unable to secure your FREE tickets?

The system only sucks more because the tickets were free.  It doesn't work for high demand tickets that people pay lots of money for, either  ;)