Get rid of Ticketfly

Seth wrote:
here's the difference…

with Ticketfly, the brakes jammed up and the car ran into a crowd of people

with Ticketmaster, the brakes work fine, and the car is deliberately driven into the crowd

As a motor vehicle operator,  you're expected to maintain control at all times, regardless of the situation.

In a situation where your failure to maintain control caused you to veer into a crowd of people instead of safely into an empty ditch (or other somewhat safer option) during a mechanical problem you're still getting a manslaughter charge.  Manslaughter or murder, you're certainly losing your drivers license and possibly whether anyone died or not the reckless driving and failure to maintain control of your vehicle charges would likely get you a suspended license for a while.

Are you telling us ticketfly is getting axed?

Wow, you really took that analogy and ran with it huh?

When there is no operator error and the problem is equipment failure, i.e. the brakes failing or accelerator sticking, no charges (such as manslaughter) would be brought on the driver.

Look, we get that there were issues when these tickets were released to the public and of course we will take what happened and hopefully learn from and not repeat the same failures. You folks have made your points… again and again and again. Now you just have to accept that before the first complaint was posted on this forum we were in communication with Ticketfly on how to fix this in the future.

imbecile wrote:

Seth wrote:
here's the difference…

with Ticketfly, the brakes jammed up and the car ran into a crowd of people

with Ticketmaster, the brakes work fine, and the car is deliberately driven into the crowd

As a motor vehicle operator,  you're expected to maintain control at all times, regardless of the situation.

In a situation where your failure to maintain control caused you to veer into a crowd of people instead of safely into an empty ditch (or other somewhat safer option) during a mechanical problem you're still getting a manslaughter charge.  Manslaughter or murder, you're certainly losing your drivers license and possibly whether anyone died or not the reckless driving and failure to maintain control of your vehicle charges would likely get you a suspended license for a while.

Are you telling us ticketfly is getting axed?

Ha, I was just playing devil's advocate.

I have no horse in this race (I am not able to attend Freefest and didn't even try for tickets) and am merely here for the entertainment value.

Truth-be-told, I've quite enjoyed ticketfly thus far.  I live in DC and work in Columbia, so the newfound ability I have to drive the 2 minutes to Merriweather during lunch and get tickets to 930 club shows sans ticket surcharges is great and beats the crap out of making my way to the club after work for no other reason than to pick up tickets.

Sorry for bringing up an old thread but really surprises me here is that people still care about Phish. One-hit wonders usually fade away to obscurity, you know?

Joke wrote:
Sorry for bringing up an old thread but really surprises me here is that people still care about Phish. One-hit wonders usually fade away to obscurity, you know?

Phish had a hit??

Does anyone have problems with TicketFly's website?  Over the last month or so it kills my Xserver every time I access it via Firefox/Linux.  It works fine on my other platforms and browsers.  TicketFly is the only site that does this and it's very consistent about it.  Flash issue maybe?

I thought that there were several recent debacles with TM.  Such as with Bruce Springsteen:

http://www.musicnewsnet.com/2010/02/ticketmaster-agrees-to-ftc-settlement-over-springsteen-ticket-disaster.html

They all have issues, and I thought a few years back TM crashed a Phish concert around here.

Hey There-

Thanks for the feedback. Any more details you can give me would be great, and I can pass it along to our engineers. Is this happening when you try to hit the home page? Or a specific ticket link?

And is it only in Firefox/ Linux? Have you tried any other browsers?

If you have the time, feel free to DM me any specific errors you're getting.

Thanks so much!

-Amy

Bombay wrote:
Does anyone have problems with TicketFly's website?  Over the last month or so it kills my Xserver every time I access it via Firefox/Linux.  It works fine on my other platforms and browsers.   TicketFly is the only site that does this and it's very consistent about it.  Flash issue maybe?

Bombay wrote:
Does anyone have problems with TicketFly's website?  Over the last month or so it kills my Xserver every time I access it via Firefox/Linux.  It works fine on my other platforms and browsers.   TicketFly is the only site that does this and it's very consistent about it.  Flash issue maybe?

Actually, I take that back.  It's TIcketAlternative that crashes - not TicketFly.      Sorry about that.  :(

TicketFly rules!!!

Joke wrote:
Sorry for bringing up an old thread but really surprises me here is that people still care about Phish. One-hit wonders usually fade away to obscurity, you know?

if you don't like a band . . . fine.  but who really gives a fuck what you think? (meaning keep it to yourself).  obviously, they have the talent to last as long as they have and sell out a majority of their shows, and do great with side projects, have websites, makes lots of money, have legions of fans, play music very well.  what have you done that's so important?

Ha! Thanks for following up!

-Amy

Bombay wrote:

Bombay wrote:
Does anyone have problems with TicketFly's website?  Over the last month or so it kills my Xserver every time I access it via Firefox/Linux.  It works fine on my other platforms and browsers.   TicketFly is the only site that does this and it's very consistent about it.  Flash issue maybe?

Actually, I take that back.  It's TIcketAlternative that crashes - not TicketFly.      Sorry about that.  :(

TicketFly rules!!!

I recently joined the forum group, noticed this thread, and figured I'd put in my $0.02, howver belatedly.  I'll keep it clean.

On whatever day in July it was, I attempted to get Virgin Mobilefest tickets.  I got onto the site before 10:00 a.m. and refreshed the screen every few minutes until it was after 10 and the reservation process was open.  I entered the security word, only to be told that it was a mismatch and that I had to request a new one.  This happened 4 or 5 times.  I can believe that I entered the word incorrectly maybe once, but I do not believe that I entered the word incorrectly 4 or 5 times.  After being told 4 or 5 times that the security word was wrong, and waiting a few minutes each time for a new one (a new one was not automatically generated), I was told that I had been timed out and to close the window.  The tab?  The browser?  Maybe reboot the PC?  Who knows.  Anyway, I closed the tab, opened a new tab, and tried again.  The system immediately accepted the security word and told me that all the free tickets were gone.  That was at 10:17 a.m.  Just for the heck of it, I got onto the site again 10-15 minutes later, and the same thing happened.  No tickets left, I was told. 

The following week, I read on the WaPo blog that there were technical problems and that thousands of tickets, maybe the majority of them (I don't remember exactly) were given away between 11 and 11:15.  This was about 45 minutes after I was first told by Ticketfly software that they were all gone.

I fully realized going in that there would be more requests for tickets than there were tickets to be given away, and I fully realized that there was no guarantee that I would be one of the lucky few.  After being told not once but twice that all the tickets were gone, I accepted the fact that I was not among the lucky few.  What infuriates me is that what I was told by Ticketfly was flat-out FALSE.  It was obvious that the demand would be high - WaPo reported beforehand that last year, 35,000 tickets were given away in 1/2 hour.  Ticketfly can not say that they did not know there would be a great demand, only that they were not prepared for what they knew would happen.  Also, if there are system problems, satisfactory software would tell the user something like "We are experiencing system problem; please try again later".  Satisfactory software would not reject valid security word entries, nor would it say that all the tickets were gone when that was not true.  Even minimally satisfactory software would not LIE.

If the 9:30 club chooses to use garbageware from a garbage company to conduct its business, that is a choice it is free to make, and it seems to be the choice that the 9:30 club has made.  If I choose not to give my money to ticketfly, and if I choose not to put my credit card information into software from ticketfly because I know that ticketfly software is lying garbageware, those are choice which I am free to make.  I will continue to go to the 9:30 club for shows as long as I can buy tickets at the club, because it it a great venue and has great bands.  But I will never trust ticketfly with  my credit card information.  The fact that the 9:30 chooses to use garbageware to conduct business leaves a really sour taste in my mouth when it comes to the owners and management of the club, and I am unlikely to be particularly sympathetic to them in other areas, such as the issue of the Fillmore in Silver Spring.  On the one hand, it looks like what is going on is wrong, but on the other hand, it seems to just be a case of Mr. Ticketfly being hard-nosed about conducting business.  That is his right, but he'll get little sympathy from me.

sorry to tell you this kid, but most on here think seth (the owner) is a god and can do no wrong.  if he told them to buy tickets from a troll under the 14th street bridge using paypal only . . . they'd already be in line.  so in other words . . . you're preaching to the choir here.  sorry.  but hey, i found what you had to say to be interesting and actually probably spot on.

It was not my intention to pick on Seth - not that he's a god, but he has run a great operation for a long time (and I've only been going to the new club for about 18 months, and I've been a lot fewer times than I went to the old one at 9:30 F Street).  As a Montgomery County resident and taxpayer, I think the lack of tranparency in the whole Silver Spring/Live Nation deal stinks, and it should have been open to others, including Seth, to submit proposals, and may the best proposal win.  It is tickeyfly that I think is an abomination, based on my limited experience, and I'm not sure why an apparently capable and intelligent business owner would use it.  Unfortunately, that fact colors my perception of a club owner who would use it.  In fact, as long as PayPal exists, I am not sure why any club owner would subject their customers to online ticket taxes and markups.

Hey Chris! Oh no, an abomination! That's rough. But we do appreciate your feedback. I'm not sure if you were following us that day on the forum, or on Twitter or Facebook, but we were steadily communicating the issues with our system throughout the process. We are 100% aware that this was not just an issue of ticket availability but that our system was a serious bummer. And we have worked hard to fix those bummers.

I am glad to hear that you will still go to the 9:30 Club, as they are a fantastic venue and it would be a shame to miss out on it because of any issues you've encountered with Ticketfly!

Send me a DM with your email address and I have a couple of FreeFest tix for you. Don't worry, we DON'T need your credit card unless you want to make a donation. ;-)

Either way the tix are yours, as long as you get back to me before 6pm EST on Weds 9/14.


Thanks!

-Amy

ChrisO wrote:
It was not my intention to pick on Seth - not that he's a god, but he has run a great operation for a long time (and I've only been going to the new club for about 18 months, and I've been a lot fewer times than I went to the old one at 9:30 F Street).  As a Montgomery County resident and taxpayer, I think the lack of tranparency in the whole Silver Spring/Live Nation deal stinks, and it should have been open to others, including Seth, to submit proposals, and may the best proposal win.  It is tickeyfly that I think is an abomination, based on my limited experience, and I'm not sure why an apparently capable and intelligent business owner would use it.  Unfortunately, that fact colors my perception of a club owner who would use it.  In fact, as long as PayPal exists, I am not sure why any club owner would subject their customers to online ticket taxes and markups.

walkonby wrote:
sorry to tell you this kid, but most on here think seth (the owner) is a god and can do no wrong. 

i sincerely hope you really believe this.  much entertainment will ensue.

hutch wrote:

Joke wrote:
Sorry for bringing up an old thread but really surprises me here is that people still care about Phish. One-hit wonders usually fade away to obscurity, you know?

Phish had a hit??

:D

you know . . . i don't why i grew so hostile about your phish comment from before.  i've kinda fallen out of them after so long being one of their troopers.  i do that with bands.  dinosaur jr. is my largest casuality.  i actually originally thought you were a old "booted" member inserting themselves back within the forum, one in particular i was hoping for.  i know 'ole richmond can't hold him in forever.  so think what and say what you want here; i know do.  sorry i attacked you, and i hope you don't hold against me too long.  but beware how far you push the boundaries of mental entertainment with the bigwigs.  they sometimes can be lost within the humour.  how seth hasn't booted me by now is amazing.  but i love the ole softy, so that's different. 

TFlyAmy -

    Trying to send a personal message via this forum has proven to be about as much fun as what I described above.  I sent a message to customersupport@ticketfly.com with a subject along the lines of "Attn: TFlyAmy".  Hopefully, you can get at it.

ChrisO

ChrisO wrote:
Trying to send a personal message via this forum has proven to be about as much fun as what I described above. 

you couldn't figure out how to send a personal message?  seriously?  i'm starting to suspect that the reason you didn't get tickets during the onsale/freesale had little to do with the website…