Ticketfly improvements since 2010?

hemisphire wrote:
My Cars order shows up in my account…

Its not just the cars order that isn't showing up.. its very odd…

Please stop sending me to your home page every time I delete something from my cart.  Please put the "Quantity" and "Price Level" buttons on the same page.  Your site works fine for GA shows, but when it comes to trying to choose seats for reserved seat shows, it's really a PITA.

Bombay wrote:
Please stop sending me to your home page every time I delete something from my cart.  Please put the "Quantity" and "Price Level" buttons on the same page.   Your site works fine for GA shows, but when it comes to trying to choose seats for reserved seat shows, it's really a PITA.

THIS.

the navigation flow during purchasing is really awkward.  if you cancel an order, you should be taken back to the show's page to request new tickets.  being taken to the front page just creates extra clicks.  and there aren't any good reasons why we can't choose between best available and selected sections on the first ordering page.

it appears as if navigation was designed with technical considerations in mind ("this make a call to a different database, so it's easier to put it on another page", "we've designed our sessions so they can only manage one order, once tickets are cancelled you need to start over").  wrong emphasis.

Hey All-

Sorry for being late to the party on this one. I've sure missed you guys! Things are busy at Ticketfly HQ.

Sooo…since I've last been here, we've rolled out customer accounts on Ticketfly that now effect the 9:30 Club.

I'm sure you've all noticed that the interface for 9:30 Club and MPP are different, and that's because they are being sold on different platforms. MPP requires a separate login for purchases on that platform. Anything non-MPP will show up in your Ticketfly account (9:30 Club, 6th & I, U Street, Lisner, etc.) and past purchases.

I would strongly suggest using the same login credentials for both systems. There's no reason not to, and it will make your purchasing during a busy on sale a bit easier.

We are paying attention to your feedback on the purchase flow and sending it along.

Thanks!

-Amy

TFlyAmy wrote:

I'm sure you've all noticed that the interface for 9:30 Club and MPP are different, and that's because they are being sold on different platforms. MPP requires a separate login for purchases on that platform. Anything non-MPP will show up in your Ticketfly account (9:30 Club, 6th & I, U Street, Lisner, etc.) and past purchases.

I would strongly suggest using the same login credentials for both systems. There's no reason not to, and it will make your purchasing during a busy on sale a bit easier.

Requiring 2 separate user accounts is ridiculous.  Your site actually seems to be getting more difficult to use, rather than easier.

If you use the same credentials and want to review your account / ticket receipts, etc. how will it know which venue/account you actually want? I understand if you go to a particular venue's show listings and purchase from there, but if you log on to review your shows, or re-print a receipt, etc. it won't know which venue account you want if you use the same credentials. Will it? (Even banks now let you view different accounts in the same window.)
My only complaint as of late is when I didn't receive a receipt in email, I logged on, it wasn't in my account, I called the TF number (hard to find by the way), it rang and rang and rang (not so good if you're wanting to buy tickets) then finally disconnected. I called back twice, and selected customer service and it rang and rang, same deal. So I called back, spoke to an agent after waiting five min., (again not so good if you use the phone to buy tickets) and they said "oh that dept. just got into the office, they are available to talk now." (the agent couldn't look anything up based upon my name, show, venue, etc.) So, I asked to be transferred to cust. service & they said there were unable to transfer, I'd have to call back. Not impressed.
Recently, I found Ticket Alternative to be all right w/ prices and transaction.

werd to the wise: ticketfly works best, and at times only, with Internet Explorer.  If Firefox (and possibly Chrome & Safari) are giving you problems when buying tickets, switch to IE. 

personally i think this is a crock of sh*t.  i like many things about TF, but the backend/coding/tech aspects of the website leave much to be desired.  telling me to use another browser, when i'm already using one of the two most popular browsers available, is mildly insulting.  it's punting the problem to the customer when the source of the problem is your website.  having problems with FF is an indictment of your coding and/or testing skillz.

FROM: sweetcell
TO: Tech Support

Hello, Tech Support,

I'm having an issue when shopping for tickets using Firefox (using version
5.0). when i go from the ticketfly.com event description page to the
ticketingcentral.com ordering page, I get the message "This web session has
expired. Please close this browser window and start over." No matter what I
do - reload the TF.com page, close the browser, etc - I get the same error.
i have to use another browser if i want to buy tickets. this appears to
affect only certain links - it's happened to me twice out of maybe 10
purchases/inquiries, over the past month.

what causes this? what can be done about it?

FROM: Tech Support
TO: sweetcell

Our website is more compatable with Internet Explorer. You may try your purchase from that internet browser, or contact Ticketfly directly for assistance at (877) 435-9849.

Thank you, and have a great day.

Nicole
Client Services

i use both.  i like both.  you gotta like both.  you gotta use both.

sweetcell wrote:
werd to the wise: ticketfly works best, and at times only, with Internet Explorer.  If Firefox (and possibly Chrome & Safari) are giving you problems when buying tickets, switch to IE. 

personally i think this is a crock of sh*t.  i like many things about TF, but the backend/coding/tech aspects of the website leave much to be desired.  telling me to use another browser, when i'm already using one of the two most popular browsers available, is mildly insulting.  it's punting the problem to the customer when the source of the problem is your website.  having problems with FF is an indictment of your coding and/or testing skillz.

FROM: sweetcell
TO: Tech Support

Hello, Tech Support,

I'm having an issue when shopping for tickets using Firefox (using version
5.0). when i go from the ticketfly.com event description page to the
ticketingcentral.com ordering page, I get the message "This web session has
expired. Please close this browser window and start over." No matter what I
do - reload the TF.com page, close the browser, etc - I get the same error.
i have to use another browser if i want to buy tickets. this appears to
affect only certain links - it's happened to me twice out of maybe 10
purchases/inquiries, over the past month.

what causes this? what can be done about it?

FROM: Tech Support
TO: sweetcell

Our website is more compatable with Internet Explorer. You may try your purchase from that internet browser, or contact Ticketfly directly for assistance at (877) 435-9849.

Thank you, and have a great day.

Nicole
Client Services

God, I wish I had read this yesterday.  :P

Everything you said is completely right.  Them being all, "Hey, just use Internet Explorer, loser" is so lame.

DotTheEyes wrote:
God, I wish I had read this yesterday.  :P

i post a lot of crap.  it's hard to filter the signal from the noise ;)

For the life of me, I can not comprehend why a company that relies on e-commerce for the lions share of its income would not ensure that it's site is 100% compatible with all the widely used browsers.
 

I just can't believe that a company like this would allow themselves to look like such bafoons. 

sweetcell wrote:
werd to the wise: ticketfly works best, and at times only, with Internet Explorer.  If Firefox (and possibly Chrome & Safari) are giving you problems when buying tickets, switch to IE. 

personally i think this is a crock of sh*t.  i like many things about TF, but the backend/coding/tech aspects of the website leave much to be desired.  telling me to use another browser, when i'm already using one of the two most popular browsers available, is mildly insulting.  it's punting the problem to the customer when the source of the problem is your website.  having problems with FF is an indictment of your coding and/or testing skillz.

I'm sorry, is this the year 2000?  Should I find I copy of Netscape?  Or perhaps Lynx?  

Maybe it works best with IE6, which every intelligent person agrees should be doused with gasoline and lit on fire.

I did find out the same thing was true  for Missiontix when attempting to purchase Jeff Mangum tickets for Baltimore a little while back. The page refused to load with FF. Everyone I asked who was able to pull anything was using IE.
The main difference between both companies, though is that TF is trying to compete on the national scale while Mission basically services only one city. As stated above, support for IE, FF and even Chrome should be the bare minimum for TF.

sweetcell wrote:
werd to the wise: ticketfly works best, and at times only, with Internet Explorer.  If Firefox (and possibly Chrome & Safari) are giving you problems when buying tickets, switch to IE. 

personally i think this is a crock of sh*t.  i like many things about TF, but the backend/coding/tech aspects of the website leave much to be desired.  telling me to use another browser, when i'm already using one of the two most popular browsers available, is mildly insulting.  it's punting the problem to the customer when the source of the problem is your website.  having problems with FF is an indictment of your coding and/or testing skillz.

FROM: sweetcell
TO: Tech Support

Hello, Tech Support,

I'm having an issue when shopping for tickets using Firefox (using version
5.0). when i go from the ticketfly.com event description page to the
ticketingcentral.com ordering page, I get the message "This web session has
expired. Please close this browser window and start over." No matter what I
do - reload the TF.com page, close the browser, etc - I get the same error.
i have to use another browser if i want to buy tickets. this appears to
affect only certain links - it's happened to me twice out of maybe 10
purchases/inquiries, over the past month.

what causes this? what can be done about it?

FROM: Tech Support
TO: sweetcell

Our website is more compatable with Internet Explorer. You may try your purchase from that internet browser, or contact Ticketfly directly for assistance at (877) 435-9849.

Thank you, and have a great day.

Nicole
Client Services

Trying to buy 2 tickets for Willie.  Got to the end and I get this:

——————
There was a problem with your submission
Ticketfly just experienced a hiccup but all may be fine. If you do not receive an order confirmation within the next 2 minutes please attempt another purchase.

You may also contact Ticketfly Support to check on the status of your tickets.
——————

Got that twice.  It's not a "hiccup".  It's a system failure.    I still don't know if I have 0, 2 or 4 tickets.  I may have just spent $300 on 4 tickets (including 2 I don't need), or have nothing for a show that's going to sellout.  If I try again, there's a chance I'll end up with 6 tickets, putting me over the limit and having all of my orders canceled.

It really shouldn't be this difficult.

buffoons

chaz wrote:
For the life of me, I can not comprehend why a company that relies on e-commerce for the lions share of its income would not ensure that it's site is 100% compatible with all the widely used browsers.
 

I just can't believe that a company like this would allow themselves to look like such bafoons. 

I was pretty sure I was spelling that wrong.

James wrote:
buffoons

chaz wrote:
For the life of me, I can not comprehend why a company that relies on e-commerce for the lions share of its income would not ensure that it's site is 100% compatible with all the widely used browsers.
 

I just can't believe that a company like this would allow themselves to look like such bafoons. 

I used prodigy web browser  ;D

I use a ansi graphics and text based terminal program over a 300 baud acoustic coupler modem!

Bombay wrote:
Trying to buy 2 tickets for Willie.  Got to the end and I get this:

——————
There was a problem with your submission
Ticketfly just experienced a hiccup but all may be fine. If you do not receive an order confirmation within the next 2 minutes please attempt another purchase.

You may also contact Ticketfly Support to check on the status of your tickets.
——————

Got that twice.   It's not a "hiccup".  It's a system failure.     I still don't know if I have 0, 2 or 4 tickets.  I may have just spent $300 on 4 tickets (including 2 I don't need), or have nothing for a show that's going to sellout.  If I try again, there's a chance I'll end up with 6 tickets, putting me over the limit and having all of my orders canceled.

It really shouldn't be this difficult.

woa - at least TF is innovating :)

i would call TF.  a customer rep should be able to look up your order(s) and let you know if you have bought tix or not.

I would call them

I've twice experienced "hiccups" like that with Ticketmaster. One time they actually called me. The other I called them. Both times it was taken care of to my satisfaction.